Expertise in Delivering Customer Experiences
WELCOME TO CELOXUS
Customer Experience Solutions
Celoxus builds custom software, AI agents, and the integrations behind customer experience, contact center operations, and software engineering. We work across the platforms these operations run on, and we deliver on-premises, in the cloud, or hybrid.
Software vendors and systems integrators bring us in as their product engineering team. When a roadmap outruns the bench, or a program needs depth that is hard to hire for permanently, we build to their architecture and their standards, and the work ships under their name.
For businesses running their own customer operations, we do the same work directly: connecting systems that were never designed to talk to each other, putting real-time information in front of agents and supervisors, and automating the steps between a question and an answer.
OUR PRODUCTS
Cloud Call Center to Custom Integration
Contact Center Custom Integration
Streamline operations with tailored desktop gadgets and business application integrations built around your existing workflows. The integration surfaces customer context at the start of every contact and automates the repetitive steps agents repeat on each one, eliminating the window switching that drives up handle time and giving supervisors the tools the native desktop does not provide.
Contact Center Monitoring
Achieve complete visibility into your Cisco Contact Center with real-time monitoring of system components, network connectivity, and performance. Quickly identify and resolve issues to optimize user experience and boost productivity.
Product Engineering
Connectors, middleware and platform extensions built to your spec, in your standards, shipped under your name.
Software vendors reach a point where the roadmap includes work the core team shouldn’t be doing. A connector for a platform they don’t specialize in, middleware to bridge an acquisition, an extension one large customer needs next quarter. That work is real, it’s committed, and it competes with the product itself for engineering time.
We take it. Your architecture, your coding standards, your review process, your release train. The output is indistinguishable from your team’s, because it’s built to the same bar.
Healthcare software vendors bring us in for the same reason, with a higher bar attached. Epic and EHR connectivity, patient access workflows, and payment capture all carry PHI and PCI scope, so the work has to extend your product without widening your compliance surface. We build to that standard as a matter of course.
what we do
Professional Services
Cisco Calling Solution
Celoxus offers easy integration with Cisco Cloud Contact Center Solutions. We can assist in deployment and management with integrated calling, collaboration and security. Cisco’s solutions include AI-powered and cloud-powered solutions. With us, you can predict customer requirements and empower agents to deliver quick and precise results without compromising security.
Cisco Contact Center Solution
Celoxus Cisco Contact Center Solutions can help scale your cloud contact center from small to large. We cater to small, midsize and large on-premises and cloud contact centers. If you are looking for a cloud transition from on-premises, we can make it work. Join hands with us and let your agents navigate Cisco applications with ease.
Product Engineering
We build connectors and adapters that integrate your product with the contact center, EHR, CRM and payment platforms your customers run. We build middleware that bridges systems never designed to talk to each other, handling protocol translation, data normalization and orchestration. We build platform extensions, custom modules, APIs and UI components on Cisco, Five9, Genesys, Amazon Connect, RingCentral and Epic-adjacent platforms. And we modernize what already exists, refactoring and re-platforming integration code that has outlived its architecture.
