Products
Improve customer, agent and supervisor experience
by automating repetitive tasks.
Finesse Notifications
.Toaster notifications gadget is designed to improve responsiveness and ensure agents stay informed of critical metrics in real-time without needing to monitor dashboards continuously.
RONA (Redirect On No Answer): This alerts an agent that they missed a call because they did not answer within the defined time, often prompting them to take corrective action or switch back to “Ready” status.
Calls in Queue: Notifies agents about a growing queue or high-priority calls waiting, encouraging them to handle calls promptly or change their status to “Ready.”
Contact Center Monitoring
Get end-to-end visibility of your Cisco Contact Center.
Real-time monitoring of Cisco Contact Center components, network connectivity, and system performance enables rapid identification and resolution of issues affecting user experience and productivity.
Custom Integration - AI that touches the system of record
Virtual agents, agent assist and LLM workflows integrated with the EHR, CRM and routing engine, not layered on top of them.
Most contact center AI is deployed beside the systems that matter rather than inside them. The bot collects an order number the agent then retypes into Epic. The summarizer writes a note nobody can file. The value leaks out at the handoff.
We build the other kind. Our AI work starts from the integration surface: what the model is allowed to read, what it is allowed to write, what happens when it is wrong, and how a human takes over cleanly. The conversation design comes after that, because the conversation is only as good as the data behind it.
We also integrate contact center and collaboration platforms with clinical workflows and on-call routing.
Contact us today to schedule a consultation and take the first step toward a smarter, more efficient contact center.
What we do
Enhanced Customer
Experience
Customer interaction across multiple channels: Shorten wait times, provide proactive service, and resolve issues faster.
Improved Operational
Efficiency
Automating key processes: Intelligent routing, Cloud or On-Premise Deployment and AI-driven automation save on operational costs.
Increased Agent
Productivity
Boosts agent performance: AI-powered tools and applications offer real-time guidance and personalized insights to deliver exceptional services.
Why Choose Us?
Expert Implementation: Our team brings in-depth knowledge of leading platforms like Genesys, Avaya, Cisco, and more, ensuring your solution is deployed with precision.
Customizable Solutions: We understand that every business is unique. Our tailored approaches integrate with your existing tools and workflows, from CTI integrations to omnichannel support.
Advanced Features: Leverage AI-powered IVAs, workforce management, analytics dashboards, and real-time monitoring for a next-level customer experience.
End-to-End Support: From planning to post-deployment, we provide robust support and training to maximize your ROI.