Products
Improve agent and supervisor experience
by automating repetitive tasks.
Finesse Notifications
Toaster notifications gadget is designed to improve responsiveness and ensure agents stay informed of critical metrics in real-time without needing to monitor dashboards continuously
RONA (Redirect On No Answer): This alerts an agent that they missed a call because they did not answer within the defined time, often prompting them to take corrective action or switch back to “Ready” status.
Calls in Queue: Notifies agents about a growing queue or high-priority calls waiting, encouraging them to handle calls promptly or change their status to “Ready.”
Contact Center Monitoring
Get end-to-end visibility of your Cisco Contact Center
Real-time monitoring of Cisco Contact Center components, network connectivity, and system performance enables rapid identification and resolution of issues affecting user experience and productivity
Custom Integration
We develop custom desktop gadgets and business applications integration tailored to specific business needs to enhance agent and supervisor experiences by automating repetitive tasks.
Contact us today to schedule a consultation and take the first step toward a smarter, more efficient contact center solution!
What we do
Enhanced Customer
Experience
Customer interaction across multiple channels: Shorten wait times, provide proactive service, and resolve issues faster.
Improved Operational
Efficiency
Automating key processes: Intelligent routing, Cloud or On-Premise Deployment and AI-driven automation save on operational costs.
Increased Agent
Productivity
Boosts agent performance: AI-powered tools and applications offers real time guidance and personalized insights to deliver exceptional services.
Why Choose Us?
Expert Implementation: Our team brings in-depth knowledge of leading platforms like Genesys, Avaya, Cisco, and more, ensuring your solution is deployed with precision.
Customizable Solutions: We understand that every business is unique. Our tailored approaches integrate with your existing tools and workflows, from CTI integrations to omnichannel support.
Advanced Features: Leverage AI-powered IVAs, workforce management, analytics dashboards, and real-time monitoring for a next-level customer experience.
End-to-End Support: From planning to post-deployment, we provide robust support and training to maximize your ROI.